Frequently Asked Questions
Q. What are your showroom/office hours?
A. We are open from 10am-6pm Monday through Thursday, 9am-6pm Friday, 10am-4pm Saturday, and closed on Sunday.
Q. Where are you located?
A. We are located at 1459 Freedom Blvd, Watsonville CA 95076. Our nearest cross streets are Alta Vista Ave and Mariposa Ave.
Q. Do I need to make an appointment to visit your showroom?
A. It is not necessary to make an appointment. However, if you would like to sit with a rental specialist, we recommend that you call our office to schedule an appointment.
Q. What is required to place an order?
A. You will be asked for your name, local address, main phone number and alternate phone number, and a major credit card. If you do not have a major credit card, a cash deposit equal to the replacement cost of the equipment will be collected. The cash deposit will be refunded upon timely return of all products in the same condition as received.
Q. How far in advance should I place my order?
A. Advance reservations are recommened to ensure availability. We recommend placing your reservaton at least two weeks prior to the date of your event. However, you may place your order one day in advance or up to one year in advance.
Q. How long is the rental period?
A. Rates are for a 2-day rental period (i.e. pick up Monday and return Tuesday). Weekend rentals are generally from Friday afternoon through Monday. If rental items are needed for another customer on Sunday, we may make arrangement to recieve items on Sunday. All charges are for time out whether equipment is used or not.
Q. When and how do I pay?
A. Payment is due two weeks prior to the dat of delivery or wll-call. If orders are placed with less than two weeks notice, payment is due at the time of reservation. We accept cash, checks, and most major credit cards.
Q. Can I pick up my rental items?
A. Yes. If you plan to pick up the items yourself, please be sure that all items will fit safely inside your vehicle.
Q. What are your delivery hours?
A. Our regular delivery hours are 8am-5pm Monday through Friday with a two hour window. For an additional charge, delivery and/or pick-up service can be provided after hours or on weekends and holidays. Specific time requests are also available for an additional charge.
Q. Is there a charge for delivery?
A. Yes, if you would like delivery and/or pick up, there is a fee. The fee is calculated by location. Additional charges may apply. Please call our office for further details.
Q. Where will the equipment be left?
A. Equipment will be delivered ground level to dock, door, garage, or yard that is immediately accessible to our trucks (within 50 feet). Equipment must be restacked and ready for pick-up in the same manner and place as delivered.
Q. Will your drivers set up and take down the equipment?
A. Celebrations Party and Rentals will set up and take down canopies. all other equipment (tables, chairs, linen, glassware, etc.) is set up and taken down by the customer. Set up and take down service for all other rentals besides our canopies is available at an additional charge. These arrangements MUST be made prior to delivery and pick up.
Q. What is your cancellation policy?
A. A cancellation fee of 25% of the cancelled item(s) will be assessed if the item(s) are cancelled after confirmation. A cancellation fee of 50% will be assessed if the item(s) are cancelled up to ten (10) days prior to the scheduled delivery or will call date. Any item(s) canelled within 72 hours of the scheduled delivery or will call will be assessed for (100%) the entire rental amount. All special circumstances will be considered.
Q. What should I do with glasses, china, and other food service items prior to returning them?
A. Please scrape and rinse these items and place them in the containers in which they were issued.
Q. What if I am not able to rinse the food service items prior to return?
A. Ites returned without being rinsed will incur a cleaning fee of at least 50% of the total rental cost of those food service items.
Q. What should I do with linens prior to returning them?
A. Please shake linens free of food and confetti. Please do not place linens in plastic bags; this may lead to mildew. Use linen bags provided by Celebrations. Hangers may be returned.
Q. What happens if items are damaged or lost?
A. Responsibility for equipment remains with the customer from tiem of receipt until time of return. Please be sure equipment is secure when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes, crates, and carts. If you locate and return any missing items, your account will be credited.